1. General the instruction of use.
2. How can I get in touch?
3. I need help creating the member account.
4. Why I can not see price of product?
5. What certificates you have?
6. Which port you export my order?
7. Can I visit your factory?

1. What can I customize in this program?
2. How should I do for the customization?
3. What products are eligible for customization?
4. Why isn't the product I want available for customization?
5. Can I customize with both text and graphics on one product, or do I have to choose one?
6. How many I need to purchase for customization?

1. I want to know what payment methods I can use.
2. When my order can be finished?
3. What I need to offer for making the order?
4. How can I track the prcoess of my order?
5. Will I get the invoice and packing list?
6. What can I customize for my order?

1. I want to know what shipping methods I can select.
2. What is delivery time?
3. Can I use my own shipping agents/forwarders?
4. What should I do when goods arrive my country?
5. What should I do if my order damaged during shipping?

1. What should I do if customers declare the weakness of products?
2. Can I purchase the accessory (lids, straws, etc.) for my previous orders?
3. What can I do if I find the some lackness of my goods when I received?